Returns FAQ

Returns Information for Monarch Garage

General Returns Information

All returns are subject to approval and may incur a booking fee.

We will not accept returns for goods ordered ‘accidentally’. We will only accept returns for goods that are faulty or have been incorrectly sent.

Please call +44 (0)141 551 9132 or email parts@monarchgarage.co.uk prior to making a return for a Returns Authorisation Number. Failure to have this may cause unnecessary delay in the Returns procedure.

We will not issue a refund under any circumstance until we recieve the goods back to our warehouse.

Customers pay for return postage.

I wish to cancel my order?

You are free to cancel your order at any time and for any reason before it is dispatched. To cancel, we need explicit instructions from the person who placed the order either by email or by phone.

An order may not be cancelled after it has been dispatched or while it is in transit.

I no longer require my goods, can I return them?

Under the Consumer Contracts Regulations, you are free to cancel your your order and return unwanted goods within fourteen days of delivery.

Please notify Monarch Garage by phone or email to obtain the Returns Authorisation Number. Goods must be returned at your expense, in the original unmarked packaging.

They must be in the same new and unused condition as originally sold, adequately packed to avoid damage in transit. It is suggested that goods are sent registered post or insured with the courier as damaged goods cannot be refunded.

Upon satisfactory inspection, the full value of the goods will be refunded to the payment method used at the point of sale.

A 20% restocking/reboxing fee will be deducted in the case of unwanted goods being returned to us after the initial 14 day period. Monarch Garage reserve the right to refuse the return of unwanted goods outside the 30 day period.

My goods have arrive but they are damaged?

Receipt of damaged goods must be reported to Monarch Garage within 24 hours of delivery to comply with the couriers’ policies. If the damage is visible upon delivery, please sign the courier note as “damaged”. You will be issued with an Returns Authorisation Number and asked to keep all packaging and to supply photos of both the goods and packaging by email to Monarch Garage. This will enable us to replace the goods as swiftly as possible.

Monarch Garage will then arrange with you to return the damaged item at our cost and at your convenience.

My goods are faulty or defective, what should I do?

You are free to return defective goods under a warranty claim for the full warranty period after delivery. You will be asked to complete our warranty return form in full, including vehicle details, to ensure that we have a complete explanation of the problem. If the item is found to be faulty, you will have the option of a free replacement or repayment of cost and return delivery charge.

It may be necessary to return the item to the supplier or manufacturer to confirm the reason for failure. This may be a lengthy process and if a replacement is urgent, we will ask you to pay for another item until the inspection procedure is completed. Upon confirmation of defect, this cost will be refunded with return delivery charge.

Please note that the warranty given by both Monarch Garage and the manufacturers of our products will only cover the value of the item. Labour charges and other costs are not included.

My goods have arrived but they are not what I ordered?

Occasionally the wrong item is sent to a customer due to Monarch Garage’s picking/packing error.

We will offer an exchange for the correct item or a full refund upon return in a new and unused condition.

Monarch Garage will issue a Returns Authorisation Number and can arrange to collect, arrange for you to leave at a local shop for collection, or will refund the postage cost to enable the return.

I would like a refund?

Where a refund is the most suitable course of action, payment will be made by the same method used on the original sale. Please be aware that refunds are processed by credit & debit card companies less quickly than sales and may take several days to appear on your statement after it has been authorised.

Monarch Garage reserve the right to refuse returned goods if necessary. Reasons may include:

  • Goods that have been used.
  • Soiled goods/product packaging.
  • Goods that have an odour i.e. smoke or fuel.
  • Goods damaged as a result of misuse or ill-treatment.

Monarch Garage cannot be held responsible for any items incorrectly ordered online. If you have previously discussed the order with our customer service team, we can only advise on the information given at that time. We are finding that an increasing number of customers are ordering incorrectly and are sometime unaware of the changes, upgrades or modifications that have been made to their vehicles by previous owners. If unsure, you are free to call us on 0141 551 9132 and we will do our best to help you.